Refund policy

• Orders are normally dispatched within 24 hours.
• If you wish to cancel your order, please submit a cancellation request via email at service@taload.shop
• Your cancellation request must include the following information:
• Your order number (order number should begin with “#”)
• The name and email address used to place the order
• Please note; due to privacy and security concerns, we can only process a cancellation request sent to us at service@taload.shop
• Cancellation requests cannot be submitted by phone, social media or alternative email addresses.

• We would accept returns if you notify us via email at service@ideajess.shop
• Make sure to contact us within 60 days after your package has been delivered (according to the tracking information provided).
• If 60 days have gone by since your package has been delivered, we would not be able to offer you a refund.
• To be eligible for a return, your item must be in the same condition that it was in when you received it.
• It must also be in the original packaging.

• Seasonal goods
• Intimate or sanitary goods
• Health and personal care items
• The following information is needed to process your request:
• Your order number (order number should begin with “#”)
• The name and email address used to place the order
• Reasons for return

Please send the above information to us via email at service@taload.shop

Refunds

• Once your cancellation has successfully been processed, or your return has been received and inspected, we will notify you about your refund.
• Your refund will be processed to your original method of payment, within 1-2 working days.
• Alternatively, we can offer the value as store credit for our website.
• Late or missing refunds (if applicable)
• If you haven’t received a refund yet, here are the steps you can take:
• Check your bank or PayPal balance again (transactions may have been delayed).
• Contact your credit card company (it may take some time before your refund is officially posted, as it may take up to 3-5 business days for them to process the credit).
• Contact your bank (check the processing time before a refund is posted).